FAQ

We know you have questions. So we have answers!

What is your unlock?

Our sim unlock is an IMEI-based permanent sim unlock for all iPhone models. Because it is IMEI-based and done at the carrier level, no jailbreak is required.

What about the DMCA act which makes unlocking my handset illegal?

As of January 13th 2013, unlocking your handset without the carriers permission is illegal.

Fortunately, our unlocks are official IMEI-based unlocks done via requests from the carrier and 100% legal.

We may not be the cheapest, but you can use our service worry-free as we don’t alter the firmware on the iPhone in any way.

And because this unlock is carrier approved and does not require a clumsy “jailbreak”, it means you can update the OS on your iPhone when new firmware comes out, and sync your device with iTunes.

Why are some iPhones sim-locked?

The reason many network providers SIM lock their phones is that they offer phones at a discount to customers in exchange for a contract to pay for the use of the network for a specified time period, usually between one and three years.

This business model allows the company to recoup the cost of the phone over the life of the contract. Such discounts are worth up to several hundred pounds, Verizon, for example gives you an iPhone 8 free of charge if you sign up to a 2 year contract. If the phones were not locked, users might sign a contract with one company, get the discounted phone, then stop paying the monthly bill (thus breaking the contract) and start using the phone on another network or even sell the phone for a profit. SIM locking makes it more difficult to do this.

Why does your service take 6 hours to 3 days? I've seen a website that can unlock in 5 minutes.

Most iPhone unlocking sites out there are scam websites – anyone selling you software to unlock an iPhone is a scam, as software cannot unlock an iPhone (it hasn’t been able to since 2008).

A carrier-approved unlock is the ONLY way to sim unlock an iPhone, and indeed the only legal way. Getting the carriers approval takes time. If someone is willing to lie to you to get your money, they are not going to refund you either despite any “money back guarantees” they may offer.

Do I need to send the iPhone to you in order for it to be unlocked?

The whole procedure is remote, once your IMEI is marked as unlocked by ourselves you simply connect your iPhone to iTunes for unlocking. All the whitelisting is handled by ourselves.

Does the iPhone need to be activated?

Our unlock works in any situation – if iTunes is asking for your AT&T phone number and ZIP code we can still unlock it. And we can unlock those already activated using iTunes or iCloud, or one which has been freshly restored.

How does the unlock work?

You tell us your IMEI, what network your iPhone is locked to, and what model iPhone you have, and you can start this process here. Having made payment, we then mark your IMEI as unlocked within Apple’s IMEI database – once this is done we send you an email confirming this. You then simply connect your iPhone to iTunes in order to complete the unlock. No stress, no hassle, no drama. Your unlock is guaranteed and is also permanent, meaning you can safely update your handset and sync with iTunes without ever worrying about it re-locking.

I don't know what network my phone is locked to, what do I do?

Our servers have a direct connection to Apple, we can tell you what network your iPhone is locked to automatically and instantly.

Purchase a $10 Network Lock Check

How long does it take after purchase to get my unlock?

It depends on which network your iPhone is locked to – it varies between a few hours and 10 days. Unlocks are processed during normal working hours (Monday to Friday).

How does the unlock procedure work?

Once you receive your email to confirm that your handset is unlocked, for the iPhone simply connect it to iTunes which will complete the unlock.

How much is the carrier unlock and how long do they take?

It depends on the network and your handset model. Starting at $39.99. Most are done instantly, some take 24 hours, and others take about a week.